Last updated: 04/08/2025
At Happy Homes Property Maintenance Ltd., we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains what information we collect, how we use it, and your rights.
1. Who We Are
Happy Homes Property Maintenance Ltd.
Registered in England & Wales
Contact: hello@happyhomespropertymaintenance.co.uk | 07498216707
2. What Personal Data We Collect
We may collect the following information when you contact us, request a quote, or book a service:
- Name
- Phone number
- Email address
- Property address
- Job-related notes or preferences
- Payment information (processed securely via third-party providers)
We do not knowingly collect data from children under 16.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver the services you’ve booked
- Send service confirmations, invoices, and updates
- Manage accounts and process payments
- Request feedback or reviews
- Comply with legal and insurance obligations
We only collect the information necessary to deliver our services and do not use it for profiling or automated decision-making.
4. Lawful Basis for Processing
We process your data under one or more of the following legal bases:
- Performance of a contract (e.g. completing a booked service)
- Legal obligation (e.g. tax and accounting records)
- Legitimate interest (e.g. improving our service or asking for feedback)
- Consent (e.g. marketing messages — you can opt out at any time)
5. How We Store and Protect Your Data
- Your data is stored securely in password-protected systems and files
- We limit access to your data to authorised personnel only
- We never sell or rent your personal information to third parties
- We only keep data for as long as needed to fulfil the purpose it was collected for (typically 6 years for legal purposes)
6. Third Parties We May Share Data With
We may share your data with:
- Payment processors (e.g. Stripe, GoCardless)
- CRM and booking systems (if used)
- Accountants and legal advisers (for compliance)
- Waste removal contractors (for specific disposal jobs)
All third parties are GDPR-compliant and process your data securely.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct any incorrect or outdated data
- Request that we delete your data (“right to be forgotten”)
- Object to or restrict how we use your data
- Lodge a complaint with the ICO (Information Commissioner’s Office)
To make a request or ask a question, contact us at hello@happyhomes.com.
8. Cookies & Website Usage
We may use basic cookies to help improve site functionality and monitor performance (e.g. Google Analytics). You can disable cookies in your browser settings.
9. Policy Updates
We may update this privacy policy from time to time. Any major changes will be posted clearly on our website.
